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Return and Refund Policy

At Natural Solutions & Neutraceuticals Pvt. Ltd., we are dedicated to ensuring your satisfaction with our products. Our return and refund policy is designed to address any concerns you may have with your purchase through our platform, including our website www.nsnpl2health.com and mobile application.

  1. Eligibility for Returns and Refunds

Time Frame: Customers can request a return or refund within 48 hours of receiving the products if the delivered items do not match the ordered quantity, specifications, or are found to be defective.

Condition: Products must be returned in their original condition, including the packaging, along with the receipt or proof of purchase.

  1. Return and Refund Request Process

Initiation: To initiate a return or refund, please contact our customer service team within 48 hours of product delivery at [info@nsnpl2health.com] or call us at [+91 7304430089]. Provide your order number, details of the product(s) for return or refund, and the reason for your request.

Required Documentation: Include images of the product, packaging, and invoice to support your request. This helps us inspect the condition of the delivered products and decide on the return or refund process after internal management approval.

  1. Non-Returnable Items

Opened or Used Products: Products that have been opened or used.

Condition Issues: Items not in their original condition, damaged, or missing parts for reasons not due to our error.

Time-Limited Requests: Any item that is returned more than 48 hours after delivery.

Gift Cards: Gift cards are non-returnable and non-refundable.

  1. Refund Process

Prepaid Orders: Refunds for prepaid orders will be processed to the original payment method within 24 working hours of approval. The refunded amount may take 7-10 working days to reflect in your account, depending on your bank or payment provider.

Payment Methods: Refunds will be processed through the same payment method used for the original purchase (Credit Card, Debit Card, Net Banking, UPI Linked Bank Account).

Cash on Delivery (C.O.D.) Orders: For C.O.D. orders, refunds will be processed via NEFT to your bank account. Please share your bank details with our customer care executive through the channel suggested by them.

  1. Conditions for Refund Initiation

Consignment Issues: Refunds can be initiated within 24 hours if the consignment is returned to origin (R.T.O.), in transit, damaged, lost, or misrouted, confirmed by the logistics service provider (L.S.P.).

Product Issues: Refunds can be initiated within 24 hours after validation by our team if the product delivered is incorrect, not as per specification, or damaged.

  1. Exchanges

Defective or Damaged Items: We replace items only if they are defective or damaged. To exchange a defective or damaged item for the same product, contact us at [info@nsnpl2health.com] with your order number and details about the issue.

  1. Sale Items

Non-Refundable: Only regular priced items may be refunded. Sale items are non-refundable.

  1. Gifts

Gift Returns: If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

  1. Contact Us

Customer Service: For any questions regarding your return or refund, please contact our customer service team at [info@nsnpl2health.com] or call us at [+91 9167995442]. Our customer service hours are from [10:00 AM to 6:00 PM on all working days].

  1. Changes to This Policy

We reserve the right to update or modify this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting to our website.

Thank you for shopping with Natural Solutions & Neutraceuticals Pvt. Ltd(NSNPL). We value your business and are committed to providing you with the best products and service.

Corporate Address

3rd Floor, A-304, Bonanza, Sahar Plaza Complex, Andheri – Kurla Road, J. B. Nagar, Andheri, East Mumbai, Mumbai Suburban, Maharashtra: 400059
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